Selected case studies showing my range across UX, UI, strategy, systems, and execution.

Designing clarity at scale: How replay transformed customer support workflows

A case study using jobs-to-be-done and the double diamond to solve context gaps in CX

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Subscription value dashboard

Portfolio value: Retention-focused UX, behavioral economics, personalization at scale, business alignment.

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Global trend tracker

Portfolio value: Data storytelling, predictive analytics, viral engagement loops, monetization strategy.

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