Watchtower
14:12:05
Live calls 14of 16 agents 2 agents idle
Callers waiting 3longest 0:42 Rising for 6 minutes
Your load 11decisions an hour Safe limit 15
Resolved without you 85%today 181 of 212 calls
Time to decide 9 smedian Decision window 45 s

Now

1 decision · 1 next

Live calls

Ranked by what needs you soonest.
StateCallerAgentWhat the supervisor model seesRiskOn callOpen

Capacity

Callers against your headroom
Longest wait0:42 of 2:00 target
Your load11 of 15 an hour

Rules

Decisions you taught Ava

Agents

16 running · 2 need a look
Interventions0.7 / agent hr
Tool errors0.4%
Voice latency610 ms

    Outcomes

    212 calls closed today

        Live call