Now
1 decision · 1 nextLive calls
| State | Caller | Agent | What the supervisor model sees | Risk | On call | Open |
|---|
Capacity
Callers against your headroomLongest wait0:42 of 2:00 target
Your load11 of 15 an hour
Rules
Decisions you taught AvaAgents
16 running · 2 need a lookInterventions0.7 / agent hr
Tool errors0.4%
Voice latency610 ms